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Sheppard Cycles Product Recall – New Zealand

Please note the following details regarding a New Zealand-wide product recall from Sheppard Cycles New Zealand Ltd (SCNZ).

Models affected:

The recall covers the following Avanti, Malvern Star, and Raleigh models, sold from 1 July 2014.

Why the product is recalled: These products have been recalled because the front wheel can become loose if the Quick Release (QR) lever is not correctly installed and tightened.

Hazard: Failing to correctly install and tighten the Quick Release (QR) can lead to the front wheel becoming loose and falling out. This heightens the risk of accidents or injuries to the rider.

What to do: if you have one of the models above you should stop riding the bicycle immediately and contact the place of purchase to arrange a replacement front Skewer to be fitted, free of charge.

Contact details:

If you have any further questions, please contact SCNZ:

Phone: 0800 999 499

Email: reworknz@sheppardcycles.com

FAQs

Are all bike’s from these brands affected?

No. only bikes from the list provided from 2014-2023.

How do I know what year my bike is?

Check your proof of purchase as this will show what year the bike was purchased in. If you have lost your proof of purchase, please call 0800 999 499 to get directed to your local dealer and they can work with the SCNZ team on identifying the model year.

I haven’t noticed any problems with my bike, do I still need to stop using it?

Yes, Any bike that is part of the model list and within the date range should not be used until the rework has been completed.

What if I bought my bike second-hand ?

Stop riding the bike and call 0800 999 499, SCNZ will then guide you to a local dealer to get the new skewer fitted.

Do I have to pay for the replacement skewer?

No. The new skewer will be sent to your local SCNZ dealer Free of Charge, and you will not have to pay.

How long will it take?

When you are guided to a local SCNZ dealer they will take contact details and order the part with SCNZ, once the part is ordered SCNZ will send the new skewer using NZ post to enable tracking throughout the process. Once the bike shop receives the new skewer the change will only take them roughly 1 minute.