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Sheppard Cycles Product Recall
Please note the following details regarding a New Zealand – wide product recall from Sheppard Cycles NZ Pty Ltd (SCNZ).
Models affected:
The recall covers the following Avanti & Scott models sold from 1st July 2020 – 1st Aug 2024, which had NUTT branded brakes fitted per below image.
Why the product is recalled: These Bicycles have been recalled because the (‘NUTT’ branded) brakes require frequent servicing to perform optimally. Failure to service these brakes may result in a loss of braking power, which may result in a loss of control of the bicycle and cause an injury.
Hazard: When not serviced, the NUTT brakes may lose braking power, which could lead to an accident, causing serious injury.
What to do: Consumers with the recalled models should stop riding their bicycles immediately and contact Sheppard Cycles NZ Ltd via phone on 0800 999 499 to arrange for replacement brakes of another brand to be fitted.
Contact details: Consumers should contact Sheppard Cycles New Zealand Ltd to get directed to your local retailer.
Phone: 0800 999 499 (between the hours of 9am-5pm Mon-Fri), or
Email: reworknz@sheppardcycles.com
FAQs
Are all bikes from these brands affected?
No. Only bikes from the list provided sold from 1st July 2020 – 1st Aug 2024, With the same brake lever as seen in the image above.
How do I know what year my bike is?
Check your proof of purchase as this will show what year the bike was purchased in. If you have lost your proof of purchase, please call 0800 999 499 to get directed to your local dealer and they can work with the SCNZ team on identifying the model year.
I haven’t noticed any problems with my bike, do I still need to stop using it?
Yes, any bike that is part of the model list and within the date range should not be used until the rework has been completed. Note that only bikes that have brake levers with ‘NUTT’ branding on them per above photo are affected.
What if I bought my bike second-hand?
If the bike fits the specifications of the recall, do not use the bike and call Sheppard Cycles NZ on 0800 999 499 to be directed to a local dealer who will fit replacement brakes at no cost.
Do I have to pay for the replacement brakes?
No. The new brakes will be sent to your local SCNZ dealer and installed free of charge and you will not have to pay.
How long will it take?
When you are guided to a local SCNZ dealer they will take contact details and order the replacement brakes with SCNZ. Once the bike shop receives the new brakes, it will take the dealer approximately 2 hours to install.